October 27th 2000 - Issue #175
Winning the Game: Your Strategic Marketing Plan
If you want your small business to compete with the "big
boys" you should have a "strategic marketing plan." A
strategic marketing plan basically spells out how you will
use your available resources to meet your company's stated
goals and objectives. (You do have goals right? If not
that's a topic for another article.) Here's what you need:
1) State your Objectives:
Companies usually set objectives in terms of desired profit,
total sales, or market share. Profit tends to be the most
popular company focus. Market share refers to how much of
the market you snag compared to your competitors. Other
objectives can be your total sales, number of loyal
customers, or customer satisfaction. Company objectives
always provide a time frame and are verifiable which is why
objectives are usually stated in percentages and dollar
signs.
2) Situation Analysis:
Looks at the current business environment and can be
elaborate or very simple. The components examined are
competition, the size of the market, types of customers,
channels of distribution, and economic conditions. By taking
an overview of the whole picture and stating your strengths
and weaknesses, you'll have a clearer understanding of how
well your company will compete.
3) Target Market:
Who are your customers? Your company can't sell to everyone,
so you need to decide what part of the market segment you're
going to serve. A thorough understanding of who your
customers are and how to find them are imperative to your
company's success. Look at demographics such as how much
money they make, where they live, how much education they
have, etc.
4) Positioning:
The picture created in your customer's eyes about your
company's products/services. When you think of positioning,
think of "image." Positioning is very important in today's
competitive world. Corporate marketing teams will often use
positioning strategies when trying to target different
target markets.
5) Marketing Mix:
The final step is to develop plans for each aspect of the
marketing mix and integrate them into your company's overall
strategy. So, what's in the marketing mix you ask? They
consist of the "Four P's":
Product
Place
Promotion
Price
You must use all four elements of the mix in your strategic
plan and devise a plan needed for each. When you're
developing plans for each element, ask yourself the
following types of questions:
A) Product/ What new products can we introduce? What type of
service do our customers expect? What should our return
policy be?
B) Place/ What types of places should carry our products?
How will we get our products to our customers? How will we
handle complaints?
C) Promotion/ What am I trying to accomplish through my
promotion objectives? Branding? More sales? something else?
What types of media should we use to advertise radio, TV,
print, ect.
D) Price/ How will my product/service be priced in
comparison to my competitors? Can I make a profit at this
price level?
By keeping all of the above in mind you'll design a
strategic marketing plan that allows you to win the game and
compete with your competitors.
Running a business, just like a game, relies on good
strategy........It's your move....
|